Return and Refund Policy

At Janus Edinburgh, we take great pride in crafting premium silver jewellery that embodies quality, craftsmanship, and timeless elegance. We are committed to ensuring your complete satisfaction with your purchase. However, we understand that there may be occasions when you need to return or exchange an item. Please take a moment to read our Return and Refund Policy carefully.

28-Day Return and Refund Policy

We offer a 28-day return and refund policy, starting from the date you receive your Janus Edinburgh jewellery. If you are not entirely satisfied with your purchase, you may request a return or exchange within this period.

Return Procedure:

1. Contact Us: Before initiating a return, please contact our Customer Service team at sales@janusedinburgh.co.uk. Provide your order number, item details, and the reason for the return. Our dedicated team will guide you through the return process.

2. Secure Packaging: Ensure that the item is in its original packaging, unworn, and in the same pristine condition as when you received it. Please include all original tags and documents.

3. Shipping: We recommend using a secure, tracked delivery carrier service when returning the item to us. This not only ensures the safety of your package but also allows you to track its progress.

4. Return Address: You will be provided with the return address when you contact our Customer Service team. Please make sure to write your order number clearly on the package to expedite the processing of your return.

5. Inspection: Once we receive your return, our expert team will inspect the item to ensure it meets our return criteria. This process may take up to 3 business days.

Refund Options:

Upon successful inspection of your returned item, we offer two refund options:

1. Full Refund: We will refund the full purchase price of the item to your original payment method, excluding any shipping charges. Please note that it may take up to 5 business days for the refund to appear on your statement, depending on your payment provider.

2. Exchange: If you prefer an exchange, we will work with you to select a suitable replacement item of equal or lesser value. If the replacement item is of lesser value, we will refund the price difference to your original payment method.

Exceptions:

Please be aware of the following exceptions to our return and refund policy:

• Custom Orders: Custom-made or personalized items are not eligible for returns or refunds unless they arrive damaged or defective.

• Earrings: For hygiene reasons, we cannot accept returns or exchanges on earrings unless they are received in a damaged or defective condition.

• Sale Items: Items purchased during a sale or promotion are eligible for returns and refunds, but the refunded amount will reflect the sale price.

Contact Information:

If you have any questions or require further assistance regarding our Return and Refund Policy, please contact us at sales@janusedinburgh.co.uk.

Janus Edinburgh values your trust and is committed to ensuring your satisfaction with our premium silver jewellery. We appreciate your business and look forward to serving you with the utmost care and professionalism.

Thank you for choosing Janus Edinburgh.